Terms of Service

Last updated: September 2, 2026

OnlineStores is a platform that lets sellers create online storefronts and take cash-on-delivery orders, and lets buyers order from those storefronts. These Terms govern both seller accounts and buyer use.

A seller agrees to these Terms when a sign-up, publication, or order flow presents them and the seller affirmatively accepts them in a manner valid under applicable law. Buyers can currently reach a published storefront without an acceptance prompt; rules that require affirmative buyer assent therefore apply only where valid assent has actually been obtained. If you do not agree, do not use the service. The Privacy Policy is a separate notice explaining data use; it is not consent to every processing activity.

1. Who you are agreeing with

The OnlineStores platform is operated by Samir Tannoury, an individual sole trader based in Lebanon ("OnlineStores", "we", "us"). Contact: info@altajeronline.com (sellers can also reach us through the dashboard).

This agreement covers access to the OnlineStores platform. A separate payment provider can be the seller or merchant of record for a subscription transaction; the checkout and receipt identify that party, and its buyer terms also apply to the sale and payment. Purchases of products from an individual store are a contract with that store's seller, not with us — see Section 2.

2. The platform is a venue

Each storefront is operated by an independent seller. When a buyer places an order, the sale contract is between the buyer and that seller — not with OnlineStores. Each store publishes its own shipping, refund, cancellation, privacy and terms pages, which govern purchases from that store. OnlineStores provides the software, hosting and order tools; we do not take payment from buyers, hold products, or deliver them.

3. Accounts, age, and contract formation

• Sellers sign in through Clerk. Keep your sign-in method secure and tell us promptly of unauthorized use.
• You must be at least 18 years old and provide accurate information to open a seller account, and you must keep account and billing information current.
• You are responsible for activity on your account. Staff you invite act under your responsibility, and their access follows your plan's rules.
• One person or business may not create accounts to evade limits, suspensions or fees.
• Where a seller has validly accepted these Terms, the free service agreement begins when we make the account available. A paid subscription order is accepted when the applicable payment provider confirms it and the paid plan is made available, subject to any mandatory local rule.
• Before submitting a subscription order, check the plan, price, tax or fees, renewal period, and account details, and correct errors before confirming. The checkout provider issues a receipt in a durable form; save it.

4. Seller content and licences

• Seller content includes store details, product names, descriptions, images, video links, prices, policies, banners, and other material a seller supplies. You keep the rights you have in your content.
• You grant OnlineStores a non-exclusive, worldwide, royalty-free licence to host, copy, format, adapt, transmit, process, and display that content only as needed to provide, secure, troubleshoot, and support the requested service — including operating your storefront, generating share links and previews, and producing optional AI-assisted captions you request. This licence is not used to opt content into general-purpose AI model training.
• The licence lasts only while needed for the account and each disclosed retention purpose, and ends for a copy when that copy is deleted, subject to the legal, security and backup limitations in the Privacy Policy.
• You must have the right to upload and publish every item. Do not publish content you have no right to use, and do not include other people's personal information in product content.
• Policy pages we prefill from your answers are templates, not legal advice; review them before relying on them.
• A published storefront link can be forwarded, so published store material should not be treated as confidential.
• Except for user content, OnlineStores and its licensors retain their rights in the software, branding, and service design. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the platform for its intended purpose. This does not authorize scraping, resale, or copying of the service.

5. Seller responsibilities

• You may only list products that are legal to sell and deliver in the countries you ship to. Counterfeit, stolen, dangerous or regulated goods without the required licences are prohibited.
• Product names, photos, prices and descriptions must be accurate.
• You are responsible for fulfilling confirmed orders, honouring your published policies, and complying with consumer-protection and tax law that applies to your sales.
• Buyer names, phone numbers and addresses are real people's personal information entrusted to you for the order. Use them only to confirm, deliver and support that order as the Privacy Policy describes; depending on your use, you may need your own privacy notice and lawful basis.

6. Buyers and orders

• Orders are payable in cash on delivery to the seller or the seller's courier. No payment passes through OnlineStores.
• An order is final once the seller confirms it with the buyer (typically on WhatsApp). Until the order ships, the seller can edit it in agreement with the buyer.
• Delivery fees shown at checkout come from the seller's settings; the price payable is the one confirmed with the buyer.
• Placing fake orders, or repeatedly refusing confirmed orders, is prohibited. Phone numbers involved in repeated incidents may be flagged across the platform to protect sellers. Flags affect how orders are highlighted to sellers; they do not block ordering by themselves.
• Returns, exchanges and product refunds are governed by the store's own published policies and applicable consumer law, and are resolved between buyer and seller. We can help put the two in contact but are not a party to the sale.

7. Plans, prices, renewal, and changes

• Offer and price. OnlineStores has a free plan and paid monthly plans (Starter and Pro), described in the app with their prices and limits (such as product counts and paid-only features). Prices are in US dollars. The checkout shows the plan, billing period, total price, currency, and applicable tax or fees before confirmation.
• Automatic renewal. A subscription renews every month at the price and date shown and is charged automatically until cancelled. There is no minimum commitment beyond the current paid period.
• Cancellation. Cancel at any time. A subscription bought in the mobile app is cancelled in your Apple or Google account, which is the only place it can be cancelled; the Plan page in the app links you there. A subscription bought on the website is cancelled from the Plan page in your dashboard. Cancellation stops future renewal but leaves the plan and its features active until the paid period ends, after which the store moves to the Free plan and its limits apply.
• Upgrades. Upgrading from Starter to Pro takes effect immediately and starts a new paid month that day. In the mobile app the store charges the full price of the new plan and returns the unused part of the current one: Apple refunds it to your payment method, and Google Play adds it to the new plan as extra days, which moves your renewal date later. On the website the payment provider charges the difference pro-rata for the rest of the current period. Review the provider confirmation and receipt for the exact adjustment and next renewal date. If the subscription was pending cancellation, confirming the upgrade withdraws that cancellation and resumes automatic renewal at the new plan price.
• Downgrades. Downgrading from Pro to Starter takes effect at the end of the paid period, not immediately. Nothing is charged on the day you choose it, the current plan and its features stay available until that period ends, and the cheaper plan and its price begin at the next renewal. Until it begins you can reverse it in your Apple or Google account.
• Price changes. A higher renewal price will apply only after the advance notice, confirmation, or consent required by the payment provider, contract, and applicable law, with a way to cancel before it takes effect. This does not prevent an immediate price change that you expressly choose by changing plans.
• Account closure is separate. Closing your account does not by itself refund the current period. Cancel the subscription first if you do not want another charge.

8. Payment channel

• Subscriptions bought in the mobile app are sold and charged by Apple (App Store) or Google (Google Play) under the account you are signed in to on the device. That store is the seller for the transaction, its terms govern payment, tax and transaction rights, and its receipt is the record of the charge. We use RevenueCat to receive and verify the store's purchase records; RevenueCat is a processor for us and is not a seller of record.
• Website subscription payments are processed by Paddle, which is named at checkout and on the receipt. Paddle acts as merchant of record, so Paddle is the seller for that transaction and its buyer terms govern payment, tax, and transaction rights.
• If an order confirmation or mandatory merchant-of-record term conflicts with these Terms on the sale or payment issue it specifically governs, that transaction document controls that issue. These Terms continue to govern use of the OnlineStores platform to the extent permitted by law.

9. Cancellation, withdrawal, and refunds

Cancellation stops a future renewal. A statutory withdrawal unwinds an eligible recent distance contract. They are not the same, and nothing here removes a mandatory refund, conformity, or withdrawal right. A plain-language summary of this section is published as the Refund Policy; this section controls if they differ.

• Lebanon. Lebanese law may permit reversal within ten days from conclusion of a service contract, subject to exceptions including where the consumer benefits from the service before the period ends. Whether an exception applies to a particular purchase depends on its legal classification and the required information and consent. Contact us within ten days if you wish to invoke the right; we will apply the controlling rule rather than the ordinary no-refund position.
• EU/EEA and UK consumers. An eligible distance service normally carries a 14-day withdrawal period. If you expressly request performance during that period, a lawful proportionate charge can apply for service supplied before withdrawal. Loss of the right after full performance requires the consent and acknowledgment required by local law. Missing prescribed information can extend the withdrawal period as local law provides.
• How to withdraw. Contact us through your dashboard with the account email, plan, order date, and a clear statement that you withdraw. We will acknowledge the request and process an eligible refund within the legally required period and through the required payment method.
• Duplicate or mistaken charges. A duplicate charge, or a charge after a completed cancellation, is refunded in full.
• Service failure. If a paid feature materially failed to work and we could not fix it within a reasonable time, we will refund the affected charge or the affected part of it.
• Apple and Google. A subscription bought in the mobile app is a transaction with that store, so refunds for it are requested from Apple or Google and decided under their policies; we cannot reverse a charge we did not take. Tell us as well and we will help, and statutory rights remain. An upgrade is not a refundable event in itself: the store returns the unused part of the old plan as part of the change, as money on Apple and as extra days on Google Play.
• Paddle. Where Paddle is merchant of record, its buyer terms and support process apply to the transaction. You can still contact us, and statutory rights remain.
• Ordinary cancellation. Outside a statutory remedy or service failure, cancelling a monthly plan ordinarily does not create a pro-rata refund because access continues to period end. We may grant a discretionary refund; this does not limit future statutory rights.
• Buyer purchases. Product purchases from stores are paid cash on delivery to the seller and are governed by that store's own published policies and applicable consumer law, not by this section.

Example withdrawal notice: "I give notice that I withdraw from my contract for [plan], ordered on [date], for the account [email]. My name is [name]. Date: [date]." No special wording is required.

10. Acceptable use

You may not use or help another person use OnlineStores to:

• break the law or violate privacy, publicity, intellectual-property, consumer, or other rights;
• impersonate another person or business, misrepresent identity, or publish material you have no right to use;
• harass, threaten, or defraud buyers, sellers, couriers, or our team;
• place fake orders, manipulate order statistics, spread malware, probe or bypass security, or interfere with the service;
• scrape, crawl, automate, reverse engineer, copy, resell, or bulk-access the service except where applicable law expressly prevents that restriction; or
• avoid plan limits, rate limits, suspension, or payment obligations.

Report illegal, infringing, impersonating, or harmful content to us through your dashboard with the store link, the issue, supporting information, and a way to reply. Submit reports in good faith. We may restrict content while reviewing it and will give the affected seller a reason and review route where appropriate and legally required.

11. Suspension, account closure, and termination

You may close your account at any time, subject to the subscription rule in Section 7. Closure removes data as described — and with the limitations identified — in the Privacy Policy. Sellers remain responsible for orders accepted before closure.

We may restrict content or suspend or close stores or accounts for a material breach, unlawful use, security risk, non-payment, or a legal requirement. Where reasonable, we will first give notice and time to fix the issue; urgent, repeated, serious, or unlawful conduct may be acted on immediately. We will explain the main reason and provide a way to request human review where appropriate and legally required.

If we terminate a paid service for reasons not caused by you, we will stop — or coordinate with the payment provider to stop — renewal and return the unused prepaid portion, unless that provider offers an equal or more protective remedy. A valid termination for your serious breach does not create a refund unless law requires one. Sections that by nature must survive — including payment, accrued rights, content responsibility, liability, disputes, and lawful retention — remain effective after termination.

12. Changes, maintenance, and discontinuation

We may maintain or change the service for security, law, abuse prevention, provider changes, compatibility, performance, or feature development that does not materially reduce core paid functionality. A change will not add a charge without the required consent. If a change has more than a minor adverse effect on a paid service, it will apply only after any clear durable advance notice, fresh acceptance, and right to cancel or terminate without charge required by contract or law.

If OnlineStores or a paid plan is discontinued, we will stop future charges and provide the notice, a reasonable opportunity to export store and order data, and the refund or other remedy required by the applicable payment-provider terms and mandatory law.

13. Consumer guarantees, disclaimers, and liability

Consumers. Nothing in these Terms excludes statutory guarantees that a digital service will conform to contract or be supplied with the legally required care, or your rights to correction, price reduction, termination, refund, or damages. Any disclaimer or limit applies only to the extent local consumer law allows.

Business users. If you use OnlineStores mainly for a trade, business, craft, or profession — which is the normal case for a seller — the service is provided on an "as available" basis. To the extent law allows, we exclude implied business warranties and indirect or consequential loss (including lost profits and lost sales), we are not liable for the acts of sellers, buyers, or couriers, and our aggregate liability arising from the service is limited to the amount you paid for it in the 12 months before the event giving rise to the claim.

Nothing limits liability to the extent it cannot legally be limited, including for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other category local law makes non-excludable.

14. Responsibility for claims

A consumer has no contractual indemnity under this section. If you are a business user, you will cover reasonable third-party claim costs finally awarded or included in a settlement you approve, but only to the extent caused by your knowing or material breach of the content or acceptable-use rules (including listing prohibited products or publishing content you had no right to use). We must give prompt notice, allow reasonable control of the defence, cooperate, mitigate loss, and not settle in a way that admits your fault or imposes a non-monetary duty without consent. This does not apply to our fault or another person's share of responsibility.

15. Governing law and disputes

These Terms are governed by Lebanese law. Subject to mandatory consumer forums, Beirut courts have non-exclusive jurisdiction. This choice does not remove a consumer's mandatory protections or right to bring a claim in another court or use an authority, mediation, committee, or ADR process that local law makes available.

Before a formal claim, please contact us so we can try to resolve the issue. This does not suspend a legal limitation or complaint deadline unless the applicable law says so.

16. General

The plan description, applicable checkout confirmation, these Terms, and any mandatory merchant-of-record terms form the relevant agreements, with the order of precedence described in Section 8. The Privacy Policy is a notice rather than a contractual promise unless mandatory law provides otherwise.

If a clause is invalid or unenforceable, it will be limited or removed only as much as necessary and the rest remains effective. Delay in enforcement is not a waiver. You may not transfer an account. We may transfer the service agreement as part of a genuine sale or reorganization if this does not reduce mandatory rights; we will notify affected users and provide any required cancellation right.

We are not responsible for delay caused by events beyond reasonable control, but this does not exclude any refund, data-protection, security, or other duty to the extent applicable law says it cannot be excluded.

17. Changes to these Terms and language

We may update these Terms for the objective reasons described in Section 12. We will give the advance durable notice required by contract and applicable law before a materially adverse change to rights or price applies, unless the law permits an urgent legal or security change to take effect sooner. We will seek fresh acceptance where law or the nature of the change requires it. A user who rejects a material change may cancel before it takes effect and receive any remedy required for unused paid service.

These Terms are currently available only in English, even though the product interface supports other languages. A translated interface does not translate these Terms. The English version controls only to the extent applicable law permits.

18. Contact

Questions, withdrawal requests, disputes, or content reports: email the OnlineStores team at info@altajeronline.com, or reach us through your dashboard if you are a seller. Postal contact: Samir Tannoury, sole trader, Lebanon (full address provided on request or in correspondence). Include only the information reasonably needed to find the account, order, or content.

See also the Privacy Policy and Refund Policy.